Visitor Registration and Premium Services Access
Special premium services and documentation require registration. Visitor registration plays a vital role in providing quality technical support to our customers. Your browser must accept cookies in order to register and access premium services.
Our Web site is the major tool we use to support our customers. The registration process gives us the information we need to help you get your designs up and running. We have had many compliments on the services we provide to our customers who have registered to the Web site. Your registration is the primary information we rely upon to provide technical support to you.
- Benefits of Registering
- Technical Support
- Our Privacy Policy
- How It Works - Registering
- How to Update Your Information
- Manage Your Registration Information <= Use this link to register or update your information
For more explanation of why we ask you to register with us, please see Matt Ready's letter to our Web site visitors.
Benefits of Registration
- Receive a list of new documents, significant changes, upcoming events when you register for the site.
- Unlimited access to application notes, design guides and other valuable material.
- Access to our Support Knowledge Base of technical questions and answers.
- Customized contact information for technical support help.
- Notification of press releases and new products.
- Notification of technical updates, design notes, and new application notes.
- Eligible for free exhibit passes at PLX attended tradeshows.
- Contact by a PLX Sales representative. (Optional)
Technical Support
Our support teams are assigned on a geographic basis to provide language and time-zone coverage. When you send our support team a request for assistance, we automatically route your request to your team member, based upon your e-mail address matched against your registration. In addition, your company may participate in special programs with us that require verification of your registration for access to special premium areas of the Web site.
You have the ability to subscribe or unsubscribe to various e-mail notifications from PLX. We recommend you allow the Technical Update notifications. Many customers want to be informed about the presence of a new errata document or new design note on our Web site for the product with which they are working. When you download a premium document, we record that information so we can notify you if an important revision has been made that may affect your design effort.
How It Works - Accessing Premium Services
Every time you access a premium document or service the Web server checks to see if you are registered with us. If you are registered, this checking happens silently behind the scenes. We use two methods to determine if you have previously registered:
- First, we will determine if your identity is currently stored in your computer inside a PLX cookie* previously sent to your system when you registered some time before. If your browser delivers a PLX cookie from your computer, we check its validity and if it is OK we proceed to honor your request. The cookie-checking process is invisible to you if everything is OK.
- Second, if your cookie is not present or is invalid, you will be asked to identify yourself with the PLX ID (Your e-mail address) and password that you defined when you registered sometime before.
How it Works - Documents Requiring NDA
File that appear in the "Requires NDA" column require registration and a signed Non-Disclosure Agreement (NDA). Contact your Sales Representative to execute an NDA. If you have signed an NDA and it has been recorded by PLX, once you log in to the site, the downloading of these files will be enabled.
How It Works - Registering
When you register, you will be giving us a PLX Web site user ID and a password along with other information.
- The i.d. should be the e-mail address where you would like to receive e-mail from PLX. This e-mail address will be the master key to your record in our database. This e-mail address must be unique in our database. You may not register the same e-mail address someone else has registered. If you share a common e-mail address with your colleagues (e.g., info@company.com) then you should either share the same PLX Web site user i.d. (i.e., register once for everyone) or invent an e-mail address at your company that is not in use. A fake e-mail address will, of course, be unable to retrieve a forgotten password or receive important notifications.
- The password should be any non-empty string you will find easy to remember. The purpose of the password is to make it more difficult for someone to impersonate you even when they know your e-mail address. Since this password will be sent in clear text, please do not re-use a sensitive password you use on other systems. If you ever forget your password, you may retrieve it easily by going here or following the "My Data" link at the bottom of every page.
How to Update Your Information
You may update your records, including your e-mail address and password, whenever you desire. Simply follow the My Data hyperlink at the bottom of any page.